Here’s some REAL COMPUTER PROBLEMS COMPLAINTS HEARD BY VARIOUS
COMPUTER TECHNICIANS. This is an excerpt from a Wall Street Journal
1. Compaq is considering changing the command “Press Any Key” to
“Press Return Key” because of the flood of calls asking where the
“Any” key is.
2. AST technical support had a caller complaining that her mouse was
hard to control with the dust cover on. The cover turned out to be the
plastic bag the mouse was packaged in.
3. Another Dell customer called to say he couldn’t get his computer to
fax anything. After 40 minutes of troubleshooting, the technician
discovered the man was trying to fax a piece of paper by holding it in
front of the monitor screen and hitting the “Send” key.
4. Yet another Dell customer called to complain that his keyboard no
longer worked. He had cleaned it by filling up his tub with soap and
water and soaking the keyboard for a day, then removing all the keys
and washing them individually.
5. A Dell technician received a call from a customer who was enraged
because his computer had told him he was “bad and an invalid.” The
tech explained that the computer’s “bad command” and “invalid”
responses shouldn’t be taken personally.
6. A confused caller to IBM was having trouble printing documents. He
told the technician that the computer had said it “couldn’t find
printer.” The user had also tried turning the computer screen to face
the printer-but that his computer still couldn’t “see” the printer.
7. An exasperated caller to Dell Computer Tech Support couldn’t get
her new Dell Computer to turn on. After ensuring the computer was
plugged in, the technician asked her what happened when she pushed the
power button. Her response, “I pushed and pushed on this foot pedal
and nothing happens.” The foot pedal” turned out to be the computer’s
8. Another customer called Compaq tech support to say her brand new
computer wouldn’t work. She said she unpacked the unit, plugged it in
and sat there for 20 minutes waiting for something to happen. When
asked what happened when she pressed the power switch, she asked,
“What power switch?”
9. Another IBM customer had trouble installing software and rang for
support “I put in the first disk, and that was OK. It said to put in
the second disk, and had some problems with the disk. When it said to
put in the third disk, I couldn’t even fit it in…” The user hadn’t
realized that “Insert Disk 2 meant to remove Disk 1 first.
10. A woman called the Canon help desk with a problem with her
printer. The tech asked her if she was running it under “Windows.” The
woman responded, No, my desk is next to the door. But that is a good
point. The man sitting in the cubicle next to me is under a window and
his printer is working fine.