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May 12, 2010 @ 6:53 pm | 15 comments

My experiences served as the catalyst

By: Mona
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During working hours, I tend to spend my day gazing at the computer screen or answering un-welcomed phone calls from high-maintenance customers. It is funny that I don’t remember signing up for this job as half of it being the customer support. Even though other employees were told that I was not to be the one given full responsibility of such a task, but alas! Slowly over the past few weeks, I was dealt the responsibility again.

Out of 4 technical people, 2 being programmers, I am the one they confide in. Is it me, or maybe I am the only one that can explain things in proper terms that do not confuse anyone? I am the only nice and polite person on the phone that people seem to like listening to and understand properly. Technical-jargon? Blah! However, on a positive note, the less people in the world that know about the machines, the longer us little people stay employed.

Now I should get to the main point of this post. Since I am the one that all the ladies at work trust in handling such technical inquiries by disturbed customers, then it makes perfect sense that I am willing to help one of the ladies create a blog. She asked me if she should start one, what did I think of bloggers, and how to even start one? How can Mona say no to that? Encouraging the masses to write out their thoughts to the world and expressing themselves freely? What a task that I must attend to without any hesitations indeed!

Yes my online friends. I helped a lady at work, who is over 50 years old, single, and more hyper than an energizer bunny start a blog.

I signed her up for free with wordpress.com. She spent a few days, no actually few weeks contemplating the idea of what to write, and what the purpose of a blog really is. I told her this bluntly, “You want to be published for free? Can you write a paragraph or two without run-on sentences and lame attention grabbers? If so, you can publish a blog. It will be better than 95% of the blogs out there.”

Surprisingly, no one asked me how I know such tremendous details regarding blogs. No one asked me how I pointed them to the most famous blogger’s websites, and explained the riches and popularity they have received over time. No one asked me how I can easily set one up. No one asked me why I know all this information regarding this open medium of published thoughts.

Either the ladies are not-so-analytically-savvy, or maybe they disregarded these questions and assumed since I am the friendly technical person, that I know everything. And when I mean everything, my brain capacity is meant to be extraordinary filled with all kinds of information like an encyclopedia. I think being a female in a field were the seemingly complicated machines are taking over people’s lives, then I must know everything else in the world!

I would link to her wonderfully expressive blog, but you know what? Let’s keep it on the down low and for no person in my employment ever knowing that I am a professional blogger with various years of experience in this field. I like my privacy and no one questioning me for having this explicit side of me.

Do you have a blog?

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Comments (15) Trackbacks (20)
  1. Full Color Commercial Printing
    May 12th, 2010 at 20:46 | #1
    Reply | Quote

    Hi Mona,

    First, yeah I had the same experience with phone calls during my previous job. For some odd reason the person at the front desk would by default transfer all incoming calls to my local line. I would receive various inquiries even non-work related calls are passed to me. I don’t mind doing customer service but if it starts affecting my own work load, then that is already an issue right?

    So sweet of you to help someone start a blog. Blogging is good, it gives us a medium to share and release some of our negative thoughts which I think is healthy.

    Hope you are doing good and take care always!

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  2. Meyrick Kirby
    May 13th, 2010 at 06:16 | #2
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    I like my privacy

    For someone with their own blog, where they voice to the world their dialy trials and thoughts, that’s a curious comment. Still, best not to view it as a contradication, instead lets just say you’re complicated.

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  3. Mona
    May 13th, 2010 at 07:27 | #3
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    @Full Color Commercial Printing
    I feel your pain my friend!

    And have a great day your self!

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  4. Mona
    May 13th, 2010 at 07:28 | #4
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    @Meyrick Kirby
    I meant my privacy from people at work. I dont’ care about the rest of the world. I just don’t want my work be affected in any way or form from this blog as it did to my previous. Get it? :P

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  5. Craig
    May 13th, 2010 at 12:23 | #5
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    I think on balance it’s probably better that they feel comfortable letting you talk to the customers! It means they trust you :)

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  6. Desert Shark
    May 14th, 2010 at 16:14 | #6
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    I guess you can take in the fact that you are probably the smartest person there, that’s always a plus, which is why they are always looking to you for help. But you have to let your coworkers know that you’re a busy person and you can’t always be needed to solve their problems.

    It was nice of you to help that lady with her blog. Not sure if you remember, but about a year ago I tried doing a blog and I asked you for help with a couple of components of it. Never got to thank you for that, so Thank You for your help.

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  7. Meyrick Kirby
    May 14th, 2010 at 18:19 | #7
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    @Mona

    Yes, but I like to think of you as complicated. Surely you dont want to be thought of as simple?! :cool:

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  8. Mona
    May 14th, 2010 at 18:29 | #8
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    @Craig
    I guess.

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  9. Mona
    May 14th, 2010 at 18:30 | #9
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    @Desert Shark
    no one understand that.. they just want me to do everything cause in reality they know shit!

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  10. Mona
    May 14th, 2010 at 18:31 | #10
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    @Meyrick Kirby
    Sometimes I wish they thought I was simple.. but I guess not!

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  11. Oussama
    May 15th, 2010 at 02:24 | #11
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    Starting a blog when you are over fifty is tremendous step forward. Us over 50 folks have our own baggage and ideas about what constitute right, proper and appropriate to what we publish and most importantly what would our peers say. I think she was lucky to have you her help her.
    I wish someone was there to lend a helping hand. Now 70+ odd blogs later, I am having a blast and like you I enjoy telling it as it is.

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  12. m a i s
    May 15th, 2010 at 03:41 | #12
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    Mona you are n o t simple. but i know what you mean ignorance is bliss.

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  13. myblog
    May 15th, 2010 at 23:23 | #13
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    @Meyrick Kirby,
    i agree with you.
    your first comment best.second is better than that.

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  14. Meyrick Kirby
    May 16th, 2010 at 05:51 | #14
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    @myblog

    I can go for a whole week on a good review :grin:

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  15. Janet
    May 16th, 2010 at 08:35 | #15
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    I have had my blog for a few years and discuss a variety of issues but the last couple of posts have been about my new puppy Wendy, a Cairn Terrier. I’ve neglected it of late but plan on writing some “enlightening” posts soon.

    I love your blog and you always have something refreshing to say.

    Hasta pronto!

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